Pat Sidley, Chief Financial Officer – Community Health Resources
“We had frustration with our inability to keep the IT function moving in parallel with our business; the business had been growing but IT was getting to be a hindrance. We hired KDSA to perform a comprehensive assessment of our IT function and overall infrastructure.”
“Two things came out of the assessment. The first one we had pretty well expected, that we had significant physical infrastructure deficiencies driven by our growth, such as five-year-old equipment that was outdated. The surprise was that we wanted a "three headed monster" in an IT manager and that capability was not readily available; that is, we wanted someone who was a good strategist, a good communicator, and good with hardware and could flip back and forth between those modes quickly.”
“We converted our needs into a proposal for KDSA to outsource the operations of the IT department. The biggest piece of the work KDSA does for us is managing the day-to-day operations of our network, our servers, our desktops - everything. Closely aligned with that is helping us to strategize where we're going with technology so we don't get caught in the five-year-old equipment thing again. Early on they also developed a plan for upgrading our server infrastructure and re-engineering our servers and server structure.”
“What really attracted us to KDSA is their knowledge of our business segment. They have a thorough understanding of how the non-profit and human service segments work and they're great at what they do.”
“There is significant value in the CEO and myself and everyone else not having to think about the IT area. It has just become a non-issue for us.”
“Technology is what helps us better serve our clients. Any healthcare provider really is about information. In terms of taking care of people, knowing all aspects of what's going on in that care is critical. Information flow and availability to information is critical to what we do. For our organization, KDSA makes that easier to do than if we did it for ourselves.”
Community Health Resources (CHR) is a non-profit, comprehensive, community-based system of behavioral health care dedicated to helping people of all ages lead happier and healthier lives. We have a wide range of treatment and support services conveniently located in the communities east and north of Hartford, Connecticut.
www.chrhealth.org
